Aspire is committed to assisting individuals with whom we work and any other person who has involvement with our services to use our Suggestions and Complaints policy.
Aspire is constantly seeking to improve and develop the services provided and recognises that the people who experience those services, either directly or indirectly, give extremely valuable comments which must be listened to and taken into full account in any subsequent actions.
Aspire welcomes any suggestions or complaints which identify issues requiring our attention and which will ultimately improve the services we provide.
In addition to our internal policy, people are advised that they have the right to raise concerns with external agencies such as the:
- Care Commission
- Relevant local authority
- Advocacy Services.
- Equal Opportunities Commission
Copies of our Suggestions and Complaints leaflet can be requested from our Head Office at the contact address shown at the bottom of this page.