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Aspire encourage feedback from people who have experienced our services. Feedback includes:
"Had a proper read at notes and what hits me is the positivity and awareness of promoting J’s skill. Fab delighted." [From parent of supported individual, Jan 2019]
"May I say your carers [Aspire Central, Intensive Services] are amazing!" [Stella Welsh, Rehabilitation Nurse, Eastwood Health and Care Centre, Dec 2019]
SM contacted On Call phone to say thank you to myself [Kirsty, Coordinator] and anyone else in the department for looking out for her. She also praised the Support Workers and said she wouldn’t change them for the world. [Call from Supported Person to Aspire Central, Dec 2019]
"Thanks Kirsty, I really appreciate the support yourself and staff are giving to Carol and the degree of flexibility which is being explored to ensure her support package works for her." [Social Work regarding Aspire's supporting of an individual within the Aspire ARBI Service, Nov 2019].
"G was admitted safely to Mearns House yesterday. This was a smooth transition and we are privileged to be in a position to be part of the support mechanism for G and his family.
All staff members from aspire were fantastic, and I would like to say a special thank you to Sally, Maxine and Alexis for how professional, compassionate and supportive you all were in this process, not only to G and his loved ones, but to the staff at Mearns House and we look forward to continue to work in partnership. [Kirsty Mearns House Manager and Scott Davidson Consultant, Dec 2019]
"Robyn was so fast at replying to me, I would send her an email and she’d already reply within a couple of minutes. She was really nice on the phone. She even replied to me sometimes when she had an out of office on. I was reminded of everything I had to go to. My interview was so great too, I felt like I actually knew them while I was there." [Successful new employee speaking at Induction, Nov 2019]
"I was kept up to date with everything, because I’m not from around here (Tracy is from Ireland) I didn’t know where to go but the directions Robyn gave me were clear, really good communication from her. She also walked me to the door after my interview which I thought was nice, I liked that personal touch." [Successful new employee speaking at Induction, Nov 2019]
"I really have no faults at all. I was kept up to date with everything, every email Hazel said I would get I received on time, Hazel’s communication was great. I liked that the contract and everything I had to sign was in one piece instead of receiving forms to sing in dribs and drabs. Kirsty was really nice to speak to in my interview too, very pleasant and friendly. Again really I have no faults at all to say." [Successful new employee speaking at Induction, Nov 2019]
“Just to let you know that both guys who are on the DIY Trade School Tiling course are doing very well. They are both showing a great attitude and interest on the course and doing very well” [Feedback from owner of a tiling business who offered a free certificated tiling course to homeless people giving them an opportunity in life, Oct 2019]
A massive thank you too all the staff at Aspire you have all helped me as a team. I am so grateful too be where I am today today I am free from all negativity thanks too Aspire l have my own family back best team ever love A [Supported Individual, Oct 2019]
"Absolutely no complaints, me and Chris were talking about this, this morning actually we’ve been emailed every day. Always replied to promptly, smashing.” [Successful new employee speaking at Induction, Oct 2019]
“I had a brilliant interview, it was so nice and casual felt at home. The only thing is that the contract pack is a bit hefty, if it was digital it would be better." [Successful new employee speaking at Induction, Oct 2019]
“I just want so say it’s totally changed in here (Aspire) from what I have seen already. The difference is amazing from when I was last here (2011-2015) it’s like night and day. It’s so much better already and that’s just through your communication so far, the emails and phone calls. One of the reasons I wanted to come back was the individuals but this has made me want to come back here even more now, I’m excited.” [Successful new employee (and previous employee) speaking at Induction, Oct 2019]
"I am in housing, I don’t know if it’s the same for these guys but I loved my pre-interview where we got to come into the service and speak to everyone and get to know about housing and QMD. It wasn’t too formal and eased me in as I am new to social care but really want a career in this line. I got a chance to speak to a lot of people. Again communication was great too." [Successful new employee speaking at Induction, Oct 2019]
"The council has now set me up at Aspire, it’s brilliant. Whatever is going on for me, I can go in and talk. The staff just want the best for me – staff go above and beyond. My life has turned around massively. This is one of the good places." [Extract of interview with Angela Keen, a recovering drug addict who has been in and out of Glasgow’s homeless system in recent years. Reported in the Evening Times Article ‘Brutal reality of Glasgow's 'uninhabitable' temporary homeless accommodation revealed’ Evening Times, Oct 2019]
"I really just wanted to convey a very big thank you to yourself and the whole staff team for your commitment to the people you have supported over the years the service has been in operation. There have been a huge amount of people supported to better outcomes and lifestyles and this could not have happened without the good will, tolerance and effort of the support teams involved." [Commissioner feedback, Sept 2019]
“Robyn [HR Administrator] was really helpful and friendly. On the phone too she was always really cheerful and helped me a lot with anything I needed. The contact through email was great and I was kept up to date. She was great to talk to no problems at all” [Successful new start speaking at Induction, Sept 2019]
“I feel like I was talking to a family member, they told me not to worry and that they would do anything they could to help. Hazel [HR Administrator] emailed me to keep in touch, ask how I was doing, how my family was doing, she was praying for me and my family. I couldn’t believe it, it’s like I have been working here for years the way they have treated me. I felt at home all the time here. Cammei [L&D Facilitator] took me to the side and understood how much pain I was in, he was so sympathetic it was so lovely” [Successful new employee speaking at Induction, following the passing of her mother in the previous month, Sept 2019]
“You have all been very straight up since the start, and very helpful. Hazel [HR Administrator] has kept in touch loads I feel like I was talking to a friend, like somebody who knew me. Even when coming here [to induction] you [L&D Facilitator] have been great. I can’t fault it. I liked that there was only one person in the interview, it wasn’t as bad as 2 or 3 people. Kirsty [Interviewer] was so friendly.” [Successful new start speaking at Induction, Sept 2019]
“Kirsty [Interviewer] was so relaxed and friendly, I felt like I could speak freely; she really did put me at ease especially since I’ve not been at an interview in a long time. The communication has honestly been second to none, I wasn’t left waiting on updates, it’s been great." [Successful new start speaking at Induction, Sept 2019]
"Grateful for the level of support and care that had been shown to the supported individual. Staff have gone above and beyond to support and encourage to keep his flat within the service and not divert back to rough sleeping." [Care Manager/Addictions Social Worker, Sept 2019]
Five months ago Aspire came into my life, to assist me getting my life on track. Alcohol was my fix, I was a mess; myself, my house, my bills were not paid, I was not eating properly – everything was a disaster, I called it Beirut. I woke up one morning feeling hellish, this time I still had vodka but I didn’t touch it. I decided enough was enough. The friends I mixed with were also drinkers so I was fine, or so I thought. I poured the vodka down the drain, although I still felt awful I tried to tidy up, but it didn’t happen. I was sick and tired of the mess I was in.
My social worker appeared - I think she was sick of me and trying to help me, and fed up of me telling her to F/off and keep out of my business. She contacted Aspire who came into my life. They helped clean up, as no one else was prepared to help. They helped me with post; lawyer’s letters which hadn’t been opened, bills which were unpaid. I had so many missed appointments that I hadn’t bothered with. Aspire helped me through assisting me with outstanding bills and rent arrears which were overdue. Due to all of the above I was facing eviction from my home and court proceedings had started. My benefits had been sanctioned and I needed to apply for Universal Credit which I wasn’t in a position to manage, this was assisted by social work and universal credit and I know have the correct benefits in place. Aspire intervened with follow ups in case I wasn’t coping. Court process because of anti-social behaviour is impending, and I am due to be evicted but I’m not on my own, Aspire are still with me, whereas others gave up – doctors, family, friends.
My life now is good, I’m in a good place. I made peace with my family and doctor. Aspire supported me with dissolving my drinking den, now there is peace and quiet. Aspire came to visit for the doctors, hospital, shopping and rehab meetings. I dread to think where I would have been without them.
I am now awaiting a date to move into my new accommodation….my new journey. Thank you all [Supported Individual, Sept 2019]
"Thanks Hazel ............ if I get this job I’ll owe you a big drink for all your help. You have a great weekend." [Service Coordinator candidate prior to interview, Sept 2019]
"My time at aspire made me feel safe and I learned no matter how proud u are in urself if u ask the staff they will help no matter what your situation may be as I am not a good reader or writer and was a bit embarrassed to ask but I had to and when I had to fill out forms or read mail they would help me most of all I learned hat there are people who care and I would like to thank everyone from aspire for making me welcome and getting me from were I was to were I am now thank you." [QMD resident, who has moved on to his own tenancy, Sept 2019]
"I just wanted to drop you a quick note in relation to our 2 mutual patients that have recently had IP stays in the QEUH as I have been hugely impressed by the carers that have been in with the patients and grateful if you could pass my thanks on to the care teams. Thank you for your help and support in developing such excellent care teams for our mutual patients." [Senior Consultant, Queen Elizabeth University Hospital (QEUH), Aug 2019]......................................
......"I would just want to reiterate from a HSCP perspective that we too have also been very impressed by the service to date and the standards that your staff team have maintained in relation to the care and support of these 2 individuals." [East Renfrewshire Health & Social Care Partnership, Sept 2019]
Comments received from people supported across Aspire West and Aspire Central Services [Between May - Sept 2019]
- Before Aspire, there were two care companies that failed to discharge my father home. It is with great will and determination of Aspire as company that succeeded where other companies failed. I also put a lot of the success down to the fact that the Deputy CEO had a very strong understanding and grasp of the NHS system based on previous roles that got us to this stage. Of course, not forgetting the team behind Aspire.
- Staff are professional, very helpful and make effort to ensure they build a relationship based on trust with my father. Furthermore, they are very respectful of our home environment and our religious beliefs.
- Staff that attend AA meetings with me are an inspiration to other service users they visit. AA members speak to other groups explaining the excellent work Aspire does E, J, J, A are the core workers with me. They are spoken very highly of.
- The key family members including supported individual were involved in details from inception, through to full transition in to the home environment.
- Due to the complexities of being a ventilated patient with complex medical history, every effort was made to ensure all needs and priorities were understood to ensure the home was safe environment to be discharged to and where staff felt appropriately trained to manage my father.
- The care I receive from care staff is excellent. Quality is very good.
- Staff are not left alone with my father unless they have been fully signed off as competent to deal with ventilation and other medical needs.
- Staff are caring and take time to help me get interests.
- All staff have been punctual and reliable to date
- Communication is clear and receptive to feedback on how my father or family like care delivered. Staff listen to what I say or comment on.
- We have an open, honest and trusted relationship that also includes respecting our family and house.
- We have open access and details of the Deputy CEO and Service Manager if we have any concerns. We have regular service review meetings to discuss what's going well and where we need support. I have also found staff open to immediate feedback where there is a need.
"Will always remember my placement and all I learned whilst on placement at copland, through out my social work career." [Placement, who choose to then work sessional hours with Aspire, Aug 2019]
"Awwww thanks for the nomination, very much appreciated. Made a happy employee even happier." [Aspire West employee after receiving Employee of the Month, July 2019]
"....she hasn’t been involved in anything like this before, so it will maybe be taking her a bit of time to adjust. You have been amazing with her, I can’t thank you enough. [Social Worker for person being supported by Aspire on an Outreach Short Term Intervention package, July 2019].
I have to say you are so efficient, very impressed! I got my welcome pack in the post today, wow” [Successful candidate interviewed 10th July 2019, contacted HR Administrator 11th July 2019]
"Happy with everything staff have done to help". "Very professional and polite." [Resident, April 2019]
Aspire are a valued placement provider for Scottish Drugs Forum’s award winning, Addiction Worker Training Project (AWTP). The AWTP supports people in recovery from drug and alcohol problems to work in social care through a unique package of paid work placements, specialist training and vocational learning.
"My placement at Aspire has been brilliant. The second I walked through the door I was made to feel very much a part of the team and have always been treated as a staff member and not a student. All the workers within Aspire have been very supportive and the additional training I have been given here has been very good. I highly recommend it as a placement." [AWTP Trainee, April 2019]
"Aspire provided me with a beneficial insight into homelessness and the various issues that affect our supported individuals. All of the staff were friendly and helpful towards me during my time at QMD and provided me with the opportunities to learn more about homelessness and achieve my Learning Objectives. My Link Worker, Maxine, was extremely helpful and always had time to explain things thoroughly. I couldn’t have asked for better Link Worker!" [Social Work Student, May 2019]
"Staff helped with everything I needed help with. I used Ipad for Scottish welfare fund." [Apr 2019]
"Staff were great, Friendly supportive. The building was secure and flat was good. No complaints." [Apr 2019]
"Really enjoyed today [Celtic Lunch]. Thanks to all the staff, it was really appreciated." [Apr 2019]
"The staff were above reproach, they were helpful. Staff made my stay safe and comfortable, they are always available even for the smallest of problems, they were also polite and attentive to all our needs."
"Staff do a great service for the people, very supportive towards myself and other individuals."
"Appreciated the work and support that staff do with the individuals at the service. Feel as though staff supply care and understanding, willing to take time out for a chat when feeling down. Not enough words to express my gratitude towards the staff."
"The staff were very helpful, considerate treating myself with kindness and a positive attitude which rubbed of on myself."
"The accommodation and facilities were excellent, it was the best temporary accommodation that I have ever stayed in."
“The support from Aspire staff has made me look at my life in a different way and helps me know I’m not the only one struggling with this lifestyle and that things do get better.”
"I feel that this establishment could not run any more successfully, than it already is, I really enjoyed my stay here at Aspire, I thought the staff were brilliant, the rooms excellent and spotless. Support and service was amazing. I would recommend."
"I became homeless April 2017. My very 1st time being homeless. I suffer from medical probs etc. and went into the homeless casework team and they wanted to put me in a hostel, but I said No, because I feared for my life in a hostel, so they put me in a B&B for the first night and there was nowhere to go. The following night I was sleeping in a caravan which was full of dampness and mould etc.
So I went back the following day and they said to me they had a room at Aspire.
I was panicking at the time as I was thinking it would be full of “junkies and alkies” that are out their face etc. But I got there and met staff. They were fantastic to me on the day. I met some of the residents that have been in here and it was not as I expected it to be. I get on great with the residents that have been in here and managed to make a few new friends which I get on well with but Aspire have been very supportive to me." 
I was a volunteer in Aspire for nearly a year and I really enjoy it. I’ve built up great relationships with the staff team and the women I support. It has also been great for my personal growth in my own recovery. My life experience is my greatest asset today and I can use this experience to help other’s recover from similar life experiences. I feel supported in my role and feel very much a part of Aspire. I am so grateful for being given this opportunity in my life. I feel I have grown in confidence and belief that I really can make a difference to people who use services.
I have assisted in individuals going to recovery cafes, NA meetings, short term detox and actually just talking about life in recovery with people who would never have thought it was possible for them. As you can see, it is, and I’m living proof.
[Peer Support volunteer]
"I appreciate the things that the Aspire has done for me. I have learned a lot from all the other people that attend the Aspire peer recovery group. I have seen in the weeks how it has been helping people within the group. I don't know what people would do without this help, and I for one am very grateful for the support."